CANCELLATION OF RETURN REQUEST
- A request for return once made can be cancelled by contacting Customer service at help@vaaree.com.
- In case the logistics service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the Product.
CLAIMING REFUNDS
For Credit Card/Debit Card/Net banking Transactions:
- As the charge on your credit card / account would have already been done online at the time you made the purchase and authorised the payment, we will provide a refund into the original mode of Payment.
- In the case of refunds, banks normally take up to 7 business days to process a refund once it has been successfully initiated from our end.
- Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.
For COD (Cash on Delivery) Transactions:
- Refunds can happen via TIMS DECOR Credits or Transfer into the customer’s bank account.
- Refunds via TIMS DÉCOR credits can be redeemed on next purchase at TIMS DECOR.com within the validity date.
- Refunds to bank accounts shall be processed within 7-8 business days.
- Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
- Cash Refunds are not allowed for COD orders.
- Refunds will only be initiated after we have physically received the returned shipment. Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.
For all Transactions:
There shall be no refund of the amount charged towards shipping of the products.
MISCELLANEOUS
- In case of any dispute, TIMS DÉCOR Private Limited’s decision shall be final and binding.
- Customer support team: for any feedback, concern or queries regarding returns/refund/cancellation please contact:
Write to us on: help@vaaree.com
Call us at: +917996887888/Support number available on the website
